No Cash Refund Policy

The Watchly does not provide cash refunds after successful delivery of the product. In case of an eligible issue, we provide replacement support according to our policy.

Replacement For Damaged Products

If the product is received damaged, customers can request a replacement within 48 hours of delivery.

Mandatory Unboxing Video Requirement

For any damage-related replacement request, customers must provide a clear live unboxing video as proof.

• Video must start before opening the package.
• The shipping label must be clearly visible in the video.
• Complete unboxing process should be recorded without cuts or editing.
• The damaged product must be clearly visible.

Replacement Conditions

• Replacement is applicable only for verified manufacturing damage or delivery damage.
• Products showing signs of use, wear, or damage caused after delivery will not be eligible.
• Original packaging and accessories must be available for replacement processing.

Wrong Product Received

If you receive an incorrect product, please contact our support team within 48 hours with proper proof and details.

Processing Time

After verification and approval, replacement processing will be initiated as soon as possible depending on product availability.

Customer Support

For any replacement-related assistance, please contact The Watchly customer support team.

The Watchly

⌚ Premium Quality Watches
✨ Trusted Collection
📦 Secure Packaging

📞 Contact

+91 90235 90749

✉ Email

customer.services.thewatchly.shop@gmail.com

📍 Location
Surat, Gujarat, India